Terms & Conditions - Mentorship
Overview
Business Mentorship is a personalised 1-on-1 support service delivered by Business Accelerator Agency. The mentorship is designed to provide business guidance, strategy, feedback, accountability, and practical support based on the client’s current business stage, goals, challenges, and priorities.
This is not a pre-recorded course, group programme, done-for-you agency service, or guaranteed business outcome programme. The mentorship is delivered directly with Zane Johnson and is tailored to the client’s specific situation.
Nature Of The Service
Business Mentorship may include support with areas such as:
- Business idea validation
- Offer development
- Pricing
- Target audience clarification
- Brand positioning
- Marketing strategy
- Content strategy
- Sales process improvement
- Website and online presence feedback
- AI usage in business
- Systems and workflow improvement
- Business planning
- Growth and scaling strategy
The exact focus of the mentorship will depend on the client’s needs, the outcome of the discovery call, and the priorities identified throughout the mentorship process.
Discovery Call
Before commencing Business Mentorship, a discovery call may be used to understand the client’s current situation, business goals, challenges, and suitability for the service.
Business Accelerator Agency reserves the right to decline a client if the mentorship is not considered the right fit, if the client’s expectations are unrealistic, or if Business Accelerator Agency does not believe it can provide genuine value.
A discovery call does not guarantee acceptance into mentorship.
Session Delivery
Mentorship sessions are generally delivered weekly via Zoom. Where practical and agreed in advance, in-person sessions may be arranged, particularly where the client is based in Adelaide or where Zane is travelling interstate.
Most sessions will be conducted via Zoom for efficiency and so that sessions may be recorded for client review.
Session Duration
Business Accelerator Agency may allocate approximately 2 to 4 hours per week for mentorship, depending on the client’s needs, agreed structure, and current priorities.
Some weeks may involve one deeper session. Other weeks may include a check-in style structure. The exact format may vary based on what is most appropriate for the client’s business.
Client Responsibilities
The client agrees to:
- Attend scheduled sessions on time
- Communicate honestly about their business, goals, and challenges
- Complete agreed action steps between sessions
- Provide requested information, documents, access, or materials where relevant
- Take responsibility for business decisions made during and after mentorship
- Understand that guidance must still be implemented by the client
- Ask questions if they are unsure about advice, strategy, or next steps
Business Mentorship is a collaborative service. The quality of the outcome will depend heavily on the client’s willingness to take action, stay consistent, and apply the guidance provided.
No Guarantee Of Results
Business Accelerator Agency does not guarantee sales, revenue, profit, growth, business success, advertising performance, social media performance, or any specific business outcome.
The mentorship provides guidance, strategy, feedback, accountability, and practical advice. However, business results depend on many factors outside the control of Business Accelerator Agency, including the client’s execution, market conditions, offer quality, pricing, sales ability, consistency, resources, timing, competition, and customer demand.
The client acknowledges that business involves risk and that no mentor, consultant, or advisor can guarantee success.
Advice And Decision-Making
Any advice, strategy, feedback, recommendations, or suggestions provided during mentorship are for business education and guidance purposes only.
The client remains responsible for their own decisions, implementation, business operations, financial decisions, legal compliance, tax obligations, hiring decisions, marketing spend, and customer fulfilment.
Business Accelerator Agency does not provide legal, financial, accounting, taxation, investment, or regulated professional advice unless expressly stated in writing.
Recordings And Transcripts
Where mentorship sessions are recorded, recordings and transcripts may be provided to the client for personal review and implementation purposes.
The client must not publicly share, sell, distribute, repurpose, or publish mentorship recordings, transcripts, documents, frameworks, or resources without written permission from Business Accelerator Agency.
Communication Between Sessions
Business Accelerator Agency may allow reasonable communication between sessions through email, social media, or another agreed method.
Between-session support is intended for reasonable clarification, feedback, or direction. It does not include unlimited consulting, instant replies, emergency support, or extensive additional work outside the agreed mentorship structure.
Rescheduling And Missed Sessions
If the client needs to reschedule a session, they must provide reasonable notice.
Business Accelerator Agency may reschedule sessions where necessary due to illness, emergencies, travel, technical issues, or other reasonable circumstances.
If the client repeatedly misses, cancels, or fails to attend sessions without reasonable notice, Business Accelerator Agency may limit rescheduling, count the missed session as delivered, or terminate the arrangement depending on the circumstances.
Payment Terms
Payment terms for Business Mentorship will be outlined before the client commences.
Where payment plans, upfront payments, deposits, retainers, or recurring payments are agreed, the client is responsible for paying all amounts by the due date.
Failure to pay may result in suspension of sessions, delay of support, or termination of the mentorship arrangement.
Refunds And Cancellations
Refund availability will depend on the specific agreement, payment structure, work already delivered, and applicable Australian Consumer Law rights.
Business Accelerator Agency is not required to provide refunds for change of mind, lack of implementation, missed sessions caused by the client, or where the client decides not to continue after services have already commenced.
However, nothing in these terms limits any rights the client may have under Australian Consumer Law.
Intellectual Property
All frameworks, worksheets, documents, resources, strategies, templates, processes, recordings, and materials provided by Business Accelerator Agency remain the intellectual property of Business Accelerator Agency unless otherwise agreed in writing.
The client may use provided materials for their own business purposes only.
The client must not copy, resell, share, publish, redistribute, repackage, licence, or commercially exploit any Business Accelerator Agency materials without written permission.
Confidentiality
Business Accelerator Agency will treat sensitive client information as confidential and will only use it for the purpose of delivering mentorship.
The client also agrees to keep confidential any private information, business processes, frameworks, documents, or internal materials shared by Business Accelerator Agency.
Suitability
Business Mentorship is best suited to clients who are open to feedback, willing to take action, and genuinely committed to improving their business.
It may not be suitable for clients who want guaranteed results, refuse accountability, are unwilling to implement advice, or only want confirmation of their existing views.