Refund Policy - Mentorship
Overview
Business Mentorship is a personalised 1-on-1 service delivered by Business Accelerator Agency. The mentorship may include business strategy, offer development, marketing guidance, sales process feedback, AI support, systems advice, accountability, and practical business direction.
Because this is a time-based and personalised service, refunds are limited once mentorship has commenced.
Before Mentorship Commences
If you have paid for Business Mentorship but have not yet started your sessions, you may request a refund before the first scheduled mentorship session takes place.
Refund requests made before any mentorship work has commenced will be reviewed based on the payment structure, preparation already completed, admin time, and any written agreement in place.
If Business Accelerator Agency has already completed onboarding, reviewed your business, prepared strategy, created documents, allocated time, or begun work before the first session, reasonable fees may be deducted from any refund.
After Mentorship Commences
Once mentorship has commenced, refunds are generally not available for:
- Change of mind
- Deciding not to continue
- Failure to attend sessions
- Failure to complete action steps
- Not implementing the advice provided
- Expecting guaranteed business results
- Discomfort with honest feedback
- A change in personal or business circumstances
- Lack of sales, leads, revenue, or growth
Business Mentorship provides guidance, strategy, accountability, and advice. It does not guarantee business success, sales, revenue, profit, or any specific outcome.
Missed Or Cancelled Sessions
Missed sessions caused by the client are generally not refundable.
If you need to reschedule a session, reasonable notice must be provided. Where reasonable notice is not provided, the session may be counted as delivered.
If Business Accelerator Agency needs to reschedule a session, the session will be moved to another suitable time.
Payment Plans
If mentorship is purchased through a payment plan, the payment plan is not automatically cancelled simply because you decide to stop attending or stop participating.
Unless otherwise agreed in writing, you remain responsible for all agreed payments for the mentorship term or package purchased.
When A Refund May Be Considered
A refund may be considered where:
- Business Accelerator Agency is unable to deliver the agreed service
- The service has not commenced and no meaningful work has been completed
- A refund is required under Australian Consumer Law
- Both parties agree in writing to cancel the arrangement before delivery
Australian Consumer Law
Nothing in this policy removes your rights under Australian Consumer Law. Services must be provided with due care and skill, be fit for purpose where a specific purpose was made known, and be supplied within a reasonable time where no time was agreed.