Business Accelerator Agency (ABN 65 735 098 963) (“BAA”) – Providing Exceptional Coaching & Consulting Services

At Business Accelerator Agency, we are dedicated to delivering high-quality coaching and consulting services to our clients while adhering to Australian Consumer Law (ACL) and other applicable consumer protection regulations.

This refund policy outlines how we handle refunds for our Platinum Mentorship program and is subject to the terms and conditions specified in our Platinum Mentorship Terms and Conditions document https://businessacceleratoragency.com/mentorship-tcs/

Should you require further information or have any queries, please feel free to contact us. At zane@businessacceleratoragency.com

Refunds

Scenario 1: “Change of Mind”

We do not provide refunds for “change of mind” requests. This category encompasses situations where you seek to terminate the contract due to various reasons, including but not limited to:

• Limited time commitment.
• A decision not to proceed.
• Misalignment of the mentorship with your goals.
• Unforeseen financial constraints.
• Incompatibility with coaching style or preferences.
• Pursuit of an alternative career path or opportunity.
• Unanticipated personal or professional circumstances hindering participation.
• Belief in having attained the desired knowledge and skills before program completion.

If you choose to end the contract due to what would be considered as a change of mind, a fee of 50% of the remaining total is applicable.

Scenario 2: “Mutual Separation Agreement”

In cases where both parties, Business Accelerator Agency and the Client, mutually agree that the Platinum Mentorship is no longer yielding desired results or providing value to the client, the following applies:

• Charges will only apply for the time spent up until the mutual decision to end the contract.
• No further payments will be required for the remaining Platinum Mentorship fees

Scenario 3: “Full Refund Eligibility”

If, after the completion of the entire first month of the mentorship, we have not fulfilled our agreed-upon obligations as outlined in your terms of engagement:

• You will be entitled to a full refund for the initial payment.
  This is the sole instance where a full refund will be provided.
  Refunds will not be granted at any other point during the mentorship.

Throughout the Business Accelerator Agency Platinum Mentorship, you will receive:

• Over 100 hours of recorded coaching calls.
  Over 100 hours of staff time dedicated to strategizing for your business.
  Ownership of all downloadable resources provided during the mentorship.
  Invaluable knowledge, procedures, and strategies employed by multi-million dollar businesses.

Our refund policy has been carefully structured to account for the substantial resources we invest in ensuring your satisfaction. Our ultimate aim with this mentorship program is to eliminate the need for refund requests entirely. We work exclusively with select businesses, committed to delivering the promised value.

Should your refund request fall outside the parameters of our ‘Change Of Mind,’ ‘Mutual Separation Agreement,’ or ‘Full Refund’ policy, or contravene Consumer Laws, it may result in your ineligibility for a refund.

For refund requests that align with our policies and comply with Consumer Laws, please reach out to us at [Email Address: zane@businessacceleratoragency]. We kindly request up to 2 full business days for a response, as we are dedicated to promptly assisting you.

We urge you to refrain from pursuing refunds through social media channels, as these messages may not reach the appropriate channels. To expedite assistance, please contact us exclusively via email at [Email Address: zane@businessacceleratoragency].

Our commitment remains unwavering in delivering exceptional value to our select clientele, and we appreciate your understanding of our policies in achieving this goal.