Social Media Management

In this section of the Terms & Conditions, you will find detailed information regarding the Social Media Management services provided by the Business Accelerator Agency. If you are a current or prospective client seeking the specific terms and conditions related to these services, please read the following information carefully.

Social Media Management Scope of Services

The following outlines the scope of work for the duration of the agreement. Please note that these phases serve as a guide and may vary slightly based on the unique needs of each client. They are designed to set clear expectations for how we will support you with our social media management services.

Phase 1: Discovery Call

The discovery phase involves a formal Zoom discussion to understand your business, target audience, brand identity, key content pillars, and overall social media goals. This conversation helps us determine if your company is a suitable fit for our services, ensuring mutual alignment and expectations for a successful long-term partnership.

Phase 2: Content Collection

We request that you provide any available content you have on hand. If you need time to collect photos/videos, we will proceed by creating content for you using placeholders or content we generate ourselves. This approach allows us to maintain positive momentum regardless of the circumstances.

Phase 3: Company Analysis

We will conduct a thorough analysis of your company to ensure we create the best possible content. This includes understanding your business, offer, core values, mission, vision, unique selling points, market positioning, and target audience in depth. We will perform a social media audit of your current online presence to gain insights from a consumer’s perspective. If necessary, we may ask you to fill out a form to address any unanswered questions, enabling us to gather the right information to fulfil our services to the best of our ability.

Phase 4: Content Strategy Creation

During this stage, we will create your content strategy, which includes developing images, strategising scripts and concepts for videos, and crafting engaging, on-brand copy for social media posts. We will then organise this content into a strategic posting schedule to maximise engagement and ensure positive consumer interaction with your social media presence and overall brand. This service covers one platform and one account; additional platforms and accounts can be managed for an increased service fee.

Phase 5: Revision

During the revision phase, we will review the content strategy together, make any necessary changes, and ensure everything is aligned before going live. Please note that in the initial phase of our relationship, there may be adjustments needed to ensure full creative alignment.

Phase 6: Implementation & Monitoring

We will gain access to your social media accounts, take a snapshot of your current social media analytics, implement the content strategy, and monitor the content’s performance throughout the period.

Phase 7: Analytic Reporting

Once the last post has been published in the first content strategy campaign and 24 hours have passed, we will provide an analytic report comparing the initial snapshot to the performance after the content strategy was implemented. Based on our analysis, we will refine our strategy for the next 30-day period. It is important to set the expectation that social media is a long-term effort, often taking months or even years to build a strong presence.

Phase 8: Ongoing Social Media Management

We will continue to implement and refine Phases 3, 4, 5, and 6 over the coming months to ensure continuous growth and evolution of your social media presence.

Our approach includes:

• Consistent Content Creation: Regularly developing fresh and engaging images, videos, and copy that align with your brand and resonate with your audience.
• Ongoing Strategy Refinement: Continuously revising and optimising the content strategy based on performance data and feedback, ensuring we stay aligned with your goals.
• Performance Monitoring: Keeping a close eye on key metrics to measure the impact of our efforts, making data-driven adjustments to enhance engagement and reach.
• Adaptive Planning: Evolving our tactics to respond to emerging trends and changes in your market, ensuring your social media presence remains dynamic and effective.

By maintaining this proactive and adaptive approach, we aim to not only sustain but significantly enhance your social media impact, driving long-term success and growth for your brand.

Client Responsibilities

To ensure we deliver the best results, we ask that you meet the following requirements:

1. Provide an abundance of content (photos or videos) or invest in content photography/videography if needed.
2. Commit to sending content on an ongoing basis throughout our relationship.

Your timely cooperation with the above will greatly enhance your social media management experience. We will work together to ensure smooth content creation and make sure you feel prepared and supported throughout the process. This includes offering guidance on the photos and videos needed to bring your creatives to life.

Financial Responsibility

By accepting these terms and conditions, you agree to be charged weekly for ongoing Social Media Management services.

Payment Schedule: Payments will commence as outlined on your payment page. If you have been given a trial period, your first payment will be due as specified in your payment link. For example, with a 14-Day Free Trial, your payment will be due 14 days from the time you provided your details.

Timely payments are required. Late payments may incur a late fee of up to 20% of the original amount owed.

Social Media Management Service Fees:

After the 14-day free period ends, the fees listed and agreed to during your Discovery Call and outlined in your payment link will commence, and you will be invoiced weekly.

The first invoice will be issued 14 days from the date you sign this agreement.

Additional accounts managed during the 14-day period will be invoiced at the standard service fee, as outlined during the Discovery Call and in the Payment Page. Work on any additional accounts during a free trial will start only after the first invoice is paid.

Additional Costs:

You will also be invoiced for any additional costs incurred, which may include:

• Video Editing: $15 per video
• UGC Creator Fees: To be confirmed TBC
• Advertising and Promotion Costs: TBC
• Influencer Collaboration Fees: TBC

Note: We will communicate and agree on any additional costs before proceeding. Any other incurred costs will be discussed & agreed to prior to execution.

Term & Termination

Term: The term of this agreement is ongoing until terminated. If the Business Accelerator Agency continues to perform its duties outlined in the Scope of Services, this will be considered ongoing until formally terminated by either party as outlined below.

Termination for Convenience: Either party may terminate this agreement by providing 14 days’ written notice to the other party. During this period the client of Business Accelerator Agency is obligated to pay their agreed weekly rate until the termination is finalised.

Termination for Cause: Either party (Non-Defaulting Party) may terminate this agreement immediately by written notice to the other party (Defaulting Party) if the Defaulting Party:

• Is in breach of this agreement and either:
  • Fails to remedy such breach within 14 days of receiving notice from the Non-Defaulting Party requiring it to remedy such breach.
  • The breach is not capable of remedy.
• Suffers an Insolvency Event.

Effect of Termination: Upon termination of this agreement:

• Each party must return all property of the other party.
• All other rights granted under this agreement will immediately terminate.
• Each party must immediately return to the other party or destroy any documents in its possession or control containing Confidential Information of the other party, if requested.
• No rights, liabilities, or remedies of any party will be invalidated by the termination.

Survival: Any clause that by its nature would reasonably be expected to be performed after the termination or expiry of this agreement will survive and be enforceable after such termination or expiry.

Confidentiality

We will treat all information provided by your company as confidential and will not disclose it to any third party without your consent, except as required by law. This includes, but is not limited to, all sensitive images, videos, documents, and any other materials shared during the course of our engagement.

Protection of Sensitive Information: All sensitive images, videos, and other materials provided by your company will be stored securely and only accessible to authorised personnel involved in your project. We will ensure that any sensitive information is used solely for the purpose of providing the agreed-upon social media management services.

End of Engagement: Upon termination or completion of this agreement, we will return or securely destroy all sensitive images, videos, and other confidential materials provided by your company, in accordance with your instructions.

We will confirm in writing that all such materials have been returned or destroyed, ensuring no copies remain in our possession.

Breach Notification: If we become aware of a suspected or actual breach of confidentiality, we will immediately notify you and take all reasonable steps required to prevent, stop, or mitigate the breach.

By adhering to these confidentiality provisions, we aim to protect your company’s sensitive information and ensure the highest level of trust and security throughout our engagement.

Warranties, Liability & Indemnity

Warranties: Each party represents to the other that:

• It has the power and authority to enter into this agreement and perform its obligations under this agreement.
• The execution of this agreement has been properly authorised.
• This agreement constitutes a legal, valid, and binding obligation on it, enforceable in accordance with its terms by appropriate legal remedy.
• It has not made any contract or commitment that is inconsistent with or breaches the terms of this agreement.
• It has not suffered an Insolvency Event.

Liability:

• Limitation of Liability: To the maximum extent permitted by law, the total liability of each party in respect of loss or damage sustained by the other party in connection with this agreement is limited to the amount paid by the client to the Business Accelerator Agency in the three months preceding the date of the event giving rise to the relevant liability.

Indemnity:

The client agrees to indemnify and hold harmless Business Accelerator Agency and its personnel from any and all claims, losses, and costs (including reasonable legal costs) arising from or in connection with:

• Any breach of intellectual property rights related to the content provided by the client.
• Any negligent or criminal act or omission by the client or its personnel.
• Any failure by the client to comply with applicable laws, rules, or regulations.

It is the responsibility of the client to ensure that any content they approve and post does not breach any laws, rules, or regulations.

Consequential Loss:

To the maximum extent permitted by law, neither party will be liable for any incidental, special, or consequential loss or damages, or damages for loss of data, business or business opportunity, goodwill, anticipated savings, profits, or revenue in connection with this agreement or any goods or services provided by Business Accelerator Agency, except:

• In relation to a party’s liability for fraud, personal injury, death, or loss or damage to tangible property.
• To the extent this liability cannot be excluded under the Competition and Consumer Act 2010 (Cth).

Intellectual Property

Definitions: “Creative Works” shall refer to all social media creatives, including but not limited to graphics, videos, and written content, created by Business Accelerator Agency for the Client.

Ownership:

• Client Ownership: The Client shall own all rights, title, and interest in and to the Creative Works created by Business Accelerator Agency. This includes the right to use, modify, reproduce, distribute, and display the Creative Works for any purpose.
• Business Accelerator Agency Ownership: Business Accelerator Agency retains the right to use the Creative Works for marketing purposes, which include, but are not limited to, portfolios, social media posting, website display, and promotional materials.

Use of Creative Works by Business Accelerator Agency:

Business Accelerator Agency may use the Creative Works in its marketing materials, including but not limited to:

• Portfolios showcasing Business Accelerator Agency’s work
• Social media posts on Business Accelerator Agency’s platforms
• Website content for Business Accelerator Agency’s site
• Promotional materials for advertising Business Accelerator Agency’s services

Business Accelerator Agency agrees to acknowledge/credit the Client in any public use of the Creative Works, if requested by the Client.

Nature of Relationship

Nothing in this agreement constitutes or deems the Business Accelerator Agency to be an employee or agent of the client, or the client to be an employee or agent of the Business Accelerator Agency.

Business Reputation

Each party agrees to uphold the business reputation of the other party and will not take any action or engage in any conduct that is adverse to the best interests of the other party, including disparaging, demeaning, or bringing into disrepute the name, business reputation, or image of the other party.

Dispute Resolution

Notice of Dispute:

A party claiming that a dispute has arisen under or in connection with this agreement must not commence court proceedings related to the dispute, except for urgent interlocutory relief, until it has complied with the requirements of this clause. The party seeking resolution of the dispute must provide the other party with written notice containing reasonable details of the dispute and a request for resolution under this clause.

Good Faith Efforts:

Upon receiving the dispute notice, both parties must use their best efforts to resolve the dispute in good faith. Communication for resolving the dispute should occur via email or video conference.

Mediation:

If the dispute is not resolved within 14 days after the date of the notice, either party may refer the dispute to mediation by the Australian Disputes Centre (ADC) in accordance with the ADC Guidelines for Commercial Mediation in effect at the time of referral. The terms of the Guidelines are hereby incorporated into this agreement.

Legal Proceedings:

If the dispute remains unresolved within 28 days after the appointment of the mediator, any party may commence legal proceedings to resolve the dispute.

Force Majeure

If either party (the “Affected Party”) becomes unable, wholly or in part, to carry out an obligation under this agreement (other than an obligation to pay money) due to a Force Majeure Event, the Affected Party must give the other party prompt written notice of:

• Reasonable details of the Force Majeure Event.
• So far as is known, the probable extent to which the Affected Party will be unable to perform or be delayed in performing its obligation.

The relevant obligation will be suspended during the Force Majeure Event to the extent that it is affected by the Force Majeure Event. The Affected Party must use its best endeavours to overcome or remove the Force Majeure Event as quickly as possible.

For the purposes of this agreement, a “Force Majeure Event” means any:

• Act of God, lightning strike, meteor strike, earthquake, storm, flood, landslide, explosion, or fire.
• Strikes or other industrial action outside of the control of the Affected Party.
• War, terrorism, sabotage, blockade, revolution, riot, insurrection, civil commotion, epidemic, or pandemic.

Notices

A notice or other communication to a party under this agreement must be:

• In writing and in English.
• Delivered via email to the other party, to the email address specified in this agreement, or if no email address is specified, then the email address most regularly used by the parties to correspond regarding the subject matter of this agreement as at the date of this agreement (Email Address). The parties may update their Email Address by notice to the other party.

Unless the party sending the notice knows or reasonably ought to suspect that an email was not delivered to the other party’s Email Address, notice will be taken to be given:

• 24 hours after the email was sent; or
• When replied to by the other party, whichever is earlier.

General

Governing Law and Jurisdiction:

This agreement is governed by the law applying in South Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of South Australia and courts of appeal from them in respect of any proceedings arising out of or in connection with this agreement. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.

Amendments:

This agreement may only be amended in accordance with a written agreement between the parties.

Waiver:

No party to this agreement may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.

Severance:

Any term of this agreement which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of this agreement are not limited or otherwise affected.

Joint and Several Liability:

An obligation or a liability assumed by, or a right conferred on, two or more persons binds or benefits them jointly and severally.

Assignment:

A party cannot assign, novate, or otherwise transfer any of its rights or obligations under this agreement without the prior written consent of the other party.

Counterparts:

This agreement may be executed in any number of counterparts. Each counterpart constitutes an original of this agreement and all together constitute one agreement.

Costs:

Except as otherwise provided in this agreement, each party must pay its own costs and expenses in connection with negotiating, preparing, executing, and performing this agreement.

Entire Agreement:

This agreement embodies the entire agreement between the parties and supersedes any prior negotiation, conduct, arrangement, understanding, or agreement, express or implied, in relation to the subject matter of this agreement.

Interpretation:

• Words in the singular include the plural (and vice versa).
• Words indicating a gender include the corresponding words of any other gender.
• If a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning.
• A reference to “person” or “you” includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust, and any other entity.
• A reference to a party includes that party’s executors, administrators, successors, and permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes

Platinum Mentorship Inclusions:

During the Platinum Mentorship, you will gain access to a comprehensive range of educational content and personalized support to propel your business towards success. Our services encompass the following key stages within the Mentorship Program:

Foundational Training:

At the outset, we delve into understanding your business, its unique offerings, and your goals.

We chart out a customised roadmap to help you achieve your business objectives effectively.

During this phase, we set up essential dashboards and gather vital data to kickstart your marketing efforts.

Marketing Training & Services:

Collaborating with both Business Accelerator Agency and Tez from Gifted Digital, you’ll receive expert guidance.

Together, we lay strong marketing foundations and devise tailored marketing plans to drive your business forward.

Sales Training & Optimisation:

Our immersive Sales Pipeline Optimisation includes in-depth training processes.

This involves personalized, one-on-one mock training sessions with your staff to significantly enhance conversion rates.

Operations & Management Training:

We assist you in establishing the foundational elements required for effective team management.

This includes setting up virtual office infrastructure, defining team meeting structures, implementing communication strategies, initiating project management frameworks, and more.

Scaling & Growth Strategies

This critical phase comprises two integral components:

Growing Customer Base (“Marketing”): We continue to expand your customer base through targeted marketing efforts & Strategies.

Growing Your Team to Handle The Growth (“Hiring Systems”): We work on strategies to build and manage a team capable of supporting your business’s expansion.

What We Provide:

In addition to the educational content and services outlined above, you can expect the following support and resources as part of your Platinum Mentorship:

Recording of Coaching Calls: All coaching calls are meticulously recorded via Zoom and made accessible to you in a dedicated Google Drive folder, ensuring you can revisit these sessions at your convenience.

Email Recaps: We will provide you with detailed email recaps after each Zoom call, summarizing key takeaways and action points.

Unlimited Email Communication: You will have unrestricted access to communicate with us via email at zane@businessacceleratoragency.com. Feel free to reach out with questions, updates, or concerns.

Resource Hub: You will gain access to a wealth of valuable resources, including worksheets, downloadable training materials, and more, designed to enhance your learning experience and drive your business forward.

We are committed to your growth and success during your Platinum Mentorship with the Business Accelerator Agency. 

Our comprehensive support and resources are tailored to empower you at every stage of your business journey.

Fees and Payment Terms:

Your monthly retainer will be automatically billed each month starting from your initial sign-up date. For instance, if your mentorship begins on January 2nd, your subsequent payment will be due on February 2nd.

Should your payment be delayed beyond 3 business days, a late fee of 5% per day will be applied to the total outstanding amount.

Failure to make payments will result in the suspension of all coaching sessions and access to resources provided in the Platinum Mentorship. Services will resume once your overdue payment and any applicable late fees are fully settled.

For any inquiries or assistance regarding these terms, please reach out to zane@businessacceleratoragency.com.

Duration:

Mentorship Term: The Platinum Mentorship provided by Business Accelerator Agency is structured as a 12-month program, commencing from the date of your enrollment

Post-Term Options: Upon completion of the initial 12-month period, there is no obligation for you to extend your participation in the Platinum Mentorship. 

However, should you desire to continue receiving mentorship beyond this term, we are open to discussing and customising a subsequent arrangement that aligns with your evolving business needs. Any continuation of services will be subject to a new agreement and pricing, reflecting the scope and nature of ongoing mentorship.

Marketing Partnership Recommendation: We highly recommend maintaining your marketing momentum by engaging with Gifted Digital, our trusted marketing partner. Their expertise complements the growth strategies developed during your mentorship.

Transition Support: As your initial 12-month mentorship nears completion, we will offer guidance and support to smoothly transition you to your next phase of business development, whether that involves continued mentorship, independent growth, or further collaboration with Gifted Digital.

This clause is designed to provide clarity and flexibility, ensuring that you have full support during and after your transformative journey with Business Accelerator Agency’s Platinum Mentorship.

Confidentiality:

In participating in the Business Accelerator Agency’s (BAA) Platinum Mentorship, you acknowledge the importance of maintaining the confidentiality of information exchanged during the course of the mentorship. To ensure the integrity and value of our mentorship, you agree to the following confidentiality terms:

Protection of Intellectual Property: Any intellectual property (IP), including but not limited to methodologies, strategies, business insights, and materials provided by BAA during the mentorship, is proprietary and remains the sole property of the Business Accelerator Agency. You are strictly prohibited from selling, distributing, or otherwise transferring this IP to third parties.

Confidentiality of Mentorship Interactions: All discussions, advice, and information exchanged in coaching calls, workshops, seminars, and other mentorship-related communications are confidential. You agree not to disclose, share, or disseminate any such information to any third party without prior written consent from BAA.

Mutual Respect for Privacy: This clause ensures mutual respect for the private and sensitive nature of discussions and shared information. It’s crucial for fostering a trusting and open mentorship relationship, enabling both parties to engage candidly and productively.

Legal Obligations: Your obligations under this confidentiality clause are binding and will be enforced to the fullest extent under the law. Any unauthorized use or disclosure of proprietary or confidential information may result in legal action.

Liability & Disclaimer:

We at the Business Accelerator Agency are committed to providing an empowering and comprehensive 12-month business coaching mentorship. However, it’s essential to understand that we cannot guarantee any specific financial outcomes as a result of our mentorship. The results can vary significantly depending on numerous factors specific to your business and personal effort.

No Guaranteed Earnings: While we strive to support and guide you through your business journey, the actual results of your business remain your responsibility. Our mentorship is meant to offer suggestions and guidance, not guarantees of income increase or business growth.

Variability of Results: The success of your business is influenced by your personal dedication, business acumen, market conditions, and several other factors outside of our control. Thus, the achievements of each business owner participating in our mentorship will differ.

Autonomy in Decision-Making: You maintain full liability and decision-making authority for your business’s operations and outcomes. We are not liable for any loss of income or adverse consequences that may arise. Our role is to provide supportive advice and strategies, which you may choose to implement at your discretion.

Risk Acknowledgment: Engaging in any business endeavor involves risk, including potential financial loss. Your participation in our mentorship program should be based on a thorough understanding of these risks and a realistic assessment of your business’s potential.

Due Diligence Recommended: We encourage you to exercise due diligence and consult with professional advisors (such as accountants, lawyers, or financial advisors) as necessary before making pivotal business decisions. The guidance provided during our mentorship should complement, not replace, professional advice tailored to your specific business context.

No Earnings Projections or Representations: We do not provide any promises or representations of potential earnings or financial return from your participation in our mentorship. Any examples of earnings or business success mentioned by us or in our materials are not to be interpreted as an average or typical result.

Forward-Looking Statements: Our communications may contain forward-looking statements regarding potential earnings or business performance. These are opinions and should not be seen as guarantees or promises of actual performance.

Acceptance of Terms: By participating in the Business Accelerator Agency’s Platinum Mentorship Program, you acknowledge and agree to these terms, understanding that you are responsible for the outcomes of your business decisions and actions.

Should you have any questions or need clarification regarding this disclaimer, we invite you to reach out for further discussion.

Dispute Resolution:

Notification: Parties must first attempt to resolve any disputes related to the Platinum Mentorship through informal negotiation, with the issue and desired outcome detailed in a written notice.

Negotiation: Following receipt of the dispute notice, both parties will negotiate in good faith to reach an amicable resolution within 30 days.

Mediation: If negotiation fails within the specified timeframe, the matter will proceed to mediation by a neutral third party, conducted in Adelaide, South Australia under agreed rules.

Mediation Costs: Costs for mediation are split equally between parties, unless agreed otherwise during mediation.

Litigation: Unresolved disputes post-mediation may be taken to a court in South Australia. Urgent court relief for rights or property protection is not barred by this clause.

Ongoing Obligations: Both parties will continue their duties under this agreement during dispute resolution, unless the nature of the dispute prevents this.

Governing Law: The laws of South Australia govern this dispute resolution process.

Refund Policy for Platinum Mentorship:

Business Accelerator Agency (ABN 65 735 098 963) (“BAA”) – Providing Exceptional Coaching & Consulting Services

At Business Accelerator Agency, we are dedicated to delivering high-quality coaching and consulting services to our clients while adhering to Australian Consumer Law (ACL) and other applicable consumer protection regulations. 

This refund policy outlines how we handle refunds for our Platinum Mentorship program and is subject to the terms and conditions specified in our Platinum Mentorship Terms and Conditions document https://businessacceleratoragency.com/mentorship-tcs/

Should you require further information or have any queries, please feel free to contact us. At zane@businessacceleratoragency.com.

Refunds

Scenario 1: “Change of Mind”

We do not provide refunds for “change of mind” requests. This category encompasses situations where you seek to terminate the contract due to various reasons, including but not limited to:

• Limited time commitment.
• A decision not to proceed.
• Misalignment of the mentorship with your goals.
• Unforeseen financial constraints.
• Incompatibility with coaching style or preferences.
• Pursuit of an alternative career path or opportunity.
• Unanticipated personal or professional circumstances hindering participation.
• Belief in having attained the desired knowledge and skills before program completion.

If you choose to end the contract due to what would be considered as a change of mind, a fee of 50% of the remaining total is applicable.

Scenario 2: “Mutual Separation Agreement”

In cases where both parties, Business Accelerator Agency and the Client, mutually agree that the Platinum Mentorship is no longer yielding desired results or providing value to the client, the following applies:

• Charges will only apply for the time spent up until the mutual decision to end the contract.
• No further payments will be required for the remaining Platinum Mentorship fees

Scenario 3: “Full Refund Eligibility”

If, after the completion of the entire first month of the mentorship, we have not fulfilled our agreed-upon obligations as outlined in your terms of engagement:

• You will be entitled to a full refund for the initial payment.
• This is the sole instance where a full refund will be provided.
• Refunds will not be granted at any other point during the mentorship.

Throughout the Business Accelerator Agency Platinum Mentorship, you will receive:

• Over 100 hours of recorded coaching calls.
• Over 100 hours of staff time dedicated to strategizing for your business.
• Ownership of all downloadable resources provided during the mentorship.
• Invaluable knowledge, procedures, and strategies employed by multi-million dollar businesses.

Our refund policy has been carefully structured to account for the substantial resources we invest in ensuring your satisfaction. Our ultimate aim with this mentorship program is to eliminate the need for refund requests entirely. We work exclusively with select businesses, committed to delivering the promised value.

Should your refund request fall outside the parameters of our ‘Change Of Mind,’ ‘Mutual Separation Agreement,’ or ‘Full Refund’ policy, or contravene Consumer Laws, it may result in your ineligibility for a refund.

For refund requests that align with our policies and comply with Consumer Laws, please reach out to us at zane@businessacceleratoragency.com. We kindly request up to 2 full business days for a response, as we are dedicated to promptly assisting you.

We urge you to refrain from pursuing refunds through social media channels, as these messages may not reach the appropriate channels. To expedite assistance, please contact us exclusively via email at zane@businessacceleratoragency.com.

Our commitment remains unwavering in delivering exceptional value to our select clientele, and we appreciate your understanding of our policies in achieving this goal.

Refund Policy for Business Accelerator Agency Digital Products

Thank you for working with the Business Accelerator Agency. We offer digital products (like courses, eBooks, downloadable resources, etc.) that can be accessed instantly upon purchase. 

Due to the nature of digital products, our refund policy is as follows:

No Refunds

General Policy: All sales for digital products on businessacceleratoragency.com are considered final and non-refundable. Once a product is purchased, you will receive instant access to download or use the product, which cannot be “returned” in the traditional sense.

Exceptional Circumstances: We may consider refunds in exceptional circumstances at our sole discretion. This consideration is rare and typically only in cases of duplicate transactions or technical errors.

Access to Digital Content

When you purchase a digital product from us, you will receive immediate access to the product. As these products are intangible and irrevocable, we cannot offer a refund once the product has been accessed or downloaded.

Customer Satisfaction

While refunds are typically not provided, we value your satisfaction. If you encounter any issues with your purchase, such as download troubles or technical difficulties, please contact us promptly for assistance.

Refund Requests

If you believe your situation warrants an exception, you may submit a refund request to zane@businessacceleratoragency.com. Each request will be evaluated on a case-by-case basis. We reserve the right to decide, at our sole discretion, whether a refund is warranted.

Changes to Our Refund Policy

We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Contact Us

For any questions about our Refund Policy, please contact us at zane@businessacceleratoragency.com. 

Code of Conduct: 

Professionalism in Communication: Both parties – the Business Accelerator Agency (BAA) team and clients – commit to engaging in respectful, professional, and constructive communication during all interactions and coaching sessions.

Conduct Standards:

Use of Professional Language: All exchanges shall be conducted with professionalism, using appropriate and respectful language.

Timeliness in Responses: Promptness in responding to all forms of communication is expected, ensuring efficient and effective collaboration.

Courtesy and Patience: Interactions should be carried out with kindness, patience, and understanding, fostering a positive and supportive environment.

Active Participation: We encourage all business owners to fully engage and participate in each coaching session. Implementing and exploring the strategies and advice provided by the BAA team can significantly contribute to your business growth and success.

Consequences of Harmful Conduct:

In the rare event a client engages in actions that are harmful or potentially damaging to the Business Accelerator Agency, its reputation, or its team members, BAA reserves the right to terminate the client’s participation in the Platinum Mentorship program.

Termination Penalties: Should such termination occur, the client will not be eligible for a refund. Additionally, the client will incur a fee equivalent to 50% of their remaining balance for the contracted 12-month mentorship duration. Otherwise legal action may be taken for damages.

Amendments:

Business Accelerator Agency, reserves the right to modify the Terms & Conditions at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Contact Information:

If you have any questions or concerns regarding the T&Cs please contact zane@businessacceleratoragency.com & we will get back to you within 3 business days with a response.